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Red Genie

Terms & Conditions

All prices and descriptions are correct at the time of placing, some pictures are examples, but manufacturers specifications, colours and prices are subject to change without notice, therefore all items supplied should be checked immediately to make sure they are acceptable and any problems notified to us. Once fitted or used it is too late to exchange anything that is incorrect.


Should you encounter any problems with your order you can get in touch with us through an of the means on our contact page, your enquiries and problems will be sorted out by our experienced staff immediately.

We care about our customers and are always striving to improve our service. If you have any recommendations as to how we can improve our services please let us know.  

Returns and Exchanges

All returned goods must be sent back, recorded delivery unused and in the original packaging within seven days of invoice for a replacement or refund. If you have changed your mind, and no longer want the goods, a refund will be given as soon as the goods are received, logged and inspected - this may take up to 7 working days. There may be a restocking charge of up to 20% on certain items.

Please note that we cannot be held liable for any consequential loss caused by late delivery or loss by our carriers, only for the value of the lost goods.

Warranties

Warranties cover defect of workmanship and fabrics, but do not cover normal wear of material. Products that are replaced will be replaced with the same size and model as those originally purchased. Please make sure that products returned for warranty are washed and clean. We will exchange as soon as possible for you.

If the goods are faulty or damaged and they need to be returned - we will refund postage to the value of £8 maximum, if delivery costs more than this - please contact us to arrange a collection.

If we have sent the goods incorrectly, we will exchange, and refund your postage, or refund in full to a maximum of £8 for Royal Mail Standard or 'Recorded Delivery' only (this does not include special delivery if Recorded delivery is an acceptable means) - A receipt must be produced with the return for a postage refund to be given. If the product is found not to be warrantable - postage costs will not be refunded. We cannot refund or exchange until the returned goods are returned to us and signed for. It is up to the customer returning goods to ensure they are returned in original condition.

This does not affect your statutory rights as a consumer. Any goods damaged in transit must be reported immediatley, please keep hold of all packaging incase an inspection is required.

GOODS ARE DISPATCHED IN PERFECT CONDITION - LENSES OF EYEWEAR WILL BE INSPECTED FOR SCRATCHES OR MARKS. NO REFUND WILL BE GIVEN IF RETURNED SUB-STANDARD. PLEASE BE CAREFUL WHEN TRYING ON EYEWEAR.